Frequently asked questions
General
Is this official club stuff, or fan-made?
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Yes, officially licensed. The crest, the colours, the chants, the artwork: all approved by the club itself. Nothing here is unofficial, and nothing gets made without them signing it off.
Who are you?
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Fans Legacy is a small Dutch company. We make football products for children that a parent would actually want in the house. Most kids' club merch is either adult gear shrunk down or a generic toy with a badge stuck on it. We thought fans deserved better. There's more on our About page.
My club isn't on the list. Will it be?
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Tell us who you support. Email contact@fans-legacy.com and we'll add them to the list we work from. New clubs arrive through the season, and that list is genuinely where we look when we decide which one to go after next.
What age are these for?
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Newborn up to about ten. Every product page gives its own age range, so you can see at a glance which one fits the child you have in mind.
Is it safe for a small child?
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Yes. Everything is tested and approved by an independent lab in Europe, to the same standards any toy on a European shelf has to meet. Thick pages, no small parts, and a manual in every box.
Shipping & delivery
Where do you ship?
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Across Europe, the UK, and North America. We're adding countries as we go. If yours isn't at checkout, email us and we'll tell you straight whether it's coming.
How long will it take to arrive?
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Three to five days in Europe, the UK and the United States. We hold stock in each of them, so your order ships from a warehouse in your own country. Personalised Books take four to six, because yours gets printed before it goes anywhere.
Will I pay customs or import duty?
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No, nothing. What you pay at checkout is the whole price, wherever in the world you are. No customs bill, no duty, no handling fee waiting at the door.
Can I track my order?
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Yes, every order is tracked. You'll get an email with a tracking link the moment it leaves the warehouse, and you can follow it all the way to your door.
Ordering
What if we don't like it?
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Thirty days, full refund, no questions asked. If it doesn't land the way you hoped, tell us and we'll sort it out.
Can I have it gift wrapped?
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Yes. You can add gift wrapping or one of our gift boxes at checkout, so it arrives ready to hand over rather than ready to unpack.
Do I pay VAT on top?
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No. Prices include VAT. What you see is what you pay.
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.