Refund policy

At Fans Legacy, we make keepsakes people hope to hold on to. If yours does not land the way you wanted, we will make it right.

1. Our 30-day guarantee

Thirty days, full refund, no questions asked. If it does not land the way you hoped, tell us and we will sort it out.

  • The guarantee runs for 30 days from the day your order arrives.
  • It covers every product we sell, including personalised books. A book printed with your child's name is covered on exactly the same terms as anything else.
  • We ask that items come back in the condition they reached you, in their original packaging, unless the item arrived faulty or damaged.
  • Items damaged through misuse, improper handling, or normal wear and tear are not covered.

2. How to return something

  • Email contact@fans-legacy.com with your order number. You do not need to give us a reason.
  • We pay return shipping. We will send you a prepaid label — returns cost you nothing.
  • Personalised items do not need to be sent back. A book carrying your child's name is no use to anyone else, so please keep it, or pass it on to someone who will enjoy it. We will refund you either way.
  • Where a return is needed, the address is: Zandsteen 28-30, 2132 MR Hoofddorp, The Netherlands.

3. Refunds

  • You get a full refund, including any shipping you paid, to your original payment method.
  • Refunds are processed within 14 business days of us receiving the item — or, for personalised items, within 14 business days of your request.

4. Damaged or defective items

If your item arrives damaged or defective, tell us within 7 days of receipt and send a photo. We will replace it or refund you in full, at no cost to you.

5. Your statutory rights

This guarantee is offered in addition to your legal rights as a consumer, and does not replace them.

6. Contact us